This Privacy Policy explains how KGS Custom Building LLC collects, uses, stores and protects information when you visit the website at https://www.kgscustombuild.autos, contact the workshop, or engage us for custom systems building work. It has been prepared by KGS Custom Build, the developer responsible for this website, together with the company team, and it describes the practices that govern the personal data we handle. We believe that a small workshop should be as careful with information as it is with a fitted joint, and this document sets out that care in plain language.
By using this website or sending us an enquiry, you agree to the practices described here. If you do not agree with any part of this policy, please do not use the website and instead contact us by telephone so that we can discuss your concerns directly before any information is shared.
Scope of This Policy
This policy applies to the website operated by KGS Custom Building LLC and to the personal information that we collect through that website, through electronic mail, through telephone conversations and through the ordinary course of delivering custom systems building services. It covers information about visitors to the website, prospective clients who request a quote, and existing clients whose projects require the exchange of plans, addresses and contact details.
This policy does not apply to information that is collected by third parties who operate their own websites or services, even where we link to them or work alongside them on a project. We encourage you to read the privacy notices of any third party whose services you use. This policy also does not cover information that is publicly available, information that we receive in an anonymised form, or information that we are required to handle under a separate written agreement that expressly governs the treatment of confidential data.
Who We Are
KGS Custom Building LLC is a computer systems design and building practice based in Cedar City, Utah. Our registered address is 1171 S 4425 W, Cedar City - 84720-6254, United States (US). We design and hand-fit integration racks, control cabinets, machine enclosures and installation woodwork for studios, offices and industrial floors.
For the purposes of applicable data protection law, KGS Custom Building LLC is the controller of the personal information described in this policy. As controller, we decide why information is collected and how it is used. When we engage a service provider to help us operate the website or deliver a project, that provider acts on our instructions and is expected to protect the information it handles on our behalf.
Information We Collect
We collect only the information that is reasonably necessary for the purposes described in this policy. The categories of information that we may collect include the following.
- Contact details such as your name, email address, telephone number, postal address and company name when you submit an enquiry or enter into a project discussion.
- Project information such as the nature of the space, the equipment involved, the measurements you provide and any drawings or photographs you choose to share with us.
- Communication records such as the content of messages that you send to us and notes that we make during telephone calls or site visits.
- Technical information such as the internet protocol address of the device you use, the browser type, the pages you view, and the date and time of your visit. This information is collected in aggregate and is used to keep the website working correctly.
- Payment and billing information where a project proceeds to a contractual stage, including the details necessary to raise an invoice and record payment.
We do not seek to collect sensitive categories of personal information, and we ask that you do not send such information to us unless it is clearly necessary for a project and you are comfortable doing so. Where a project requires access to a secure facility, we will agree on the handling of any additional information in writing before work begins.
How We Collect Information
We collect information in several ways. Most of the personal information we hold comes directly from you when you complete a form on the website, send an email to the workshop, telephone us or speak with us during a survey. We may also collect information when you engage with us over time, for example when a project evolves and new measurements or preferences are recorded.
A smaller amount of information is collected automatically when you browse the website. This includes the technical information described above, which is gathered by the web server and by any analytics capability that we may operate. We may also collect information from third parties where this is necessary to verify a business address, confirm a delivery point or complete a project safely.
Why We Use Information
We use the information we collect for the following purposes.
- To respond to your enquiries and provide the information you request about our services.
- To prepare quotations, plans and scheduling for projects that you ask us to consider.
- To deliver the services that we have agreed to provide, including surveys, fabrication, installation and follow-up support.
- To communicate with you about a project, including confirming appointments, discussing changes and issuing documents.
- To maintain accurate business records, raise invoices and comply with accounting and tax obligations.
- To improve the website, understand how visitors use it and ensure that it remains secure and available.
- To protect our legal interests, prevent fraud and enforce the terms that govern the use of our services.
We do not sell personal information, and we do not use it for automated decision making that produces legal effects concerning you. Where we would like to use information for a new purpose that is not covered by this policy, we will notify you and, where required, seek your consent before doing so.
Legal Bases for Processing
Where data protection law requires a legal basis for processing, we rely on the following grounds.
We process information to perform a contract or to take steps that you have requested before entering into a contract. This covers the preparation of quotations, the delivery of agreed services and the administration of a project. We process information on the basis of our legitimate interests in operating a workshop, answering enquiries and maintaining secure records, provided that those interests are not overridden by your rights. We process information to comply with legal obligations, including tax, accounting and safety requirements. Where we rely on consent, for example for certain kinds of electronic marketing, you may withdraw that consent at any time.
Service Providers
We engage a small number of service providers to help us operate. These may include a web hosting provider, an email provider, an accounting service and, where necessary, a payment processor. Each provider is chosen with care, and we require our providers to handle personal information only on our instructions and to apply appropriate security measures.
Where a provider processes information outside your country, we take steps to ensure that a lawful transfer mechanism is in place. We review our relationships with providers periodically and end them where we are no longer satisfied that information is being handled responsibly.
Data Retention
We keep personal information only for as long as it is needed for the purposes for which it was collected. Enquiries that do not lead to a project are generally retained for a reasonable period so that we can pick up the conversation if you return, after which they are deleted or anonymised. Project records, including drawings, measurements and invoices, are retained for the period required by accounting and tax rules and for as long as is necessary to honour warranties and resolve any dispute.
When information is no longer required, we delete it securely or remove the details that identify individuals so that it can no longer be linked to a person. Where information has been shared with a service provider, we take reasonable steps to ensure that the provider also deletes or returns it when the relationship ends.
How We Protect Information
We apply technical and organisational measures to protect personal information against unauthorised access, loss, misuse and alteration. These measures include restricting access to information to team members who need it for their work, using reputable service providers, keeping software updated, and storing paper records in a controlled environment within the workshop.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We do, however, take our responsibilities seriously and act promptly to investigate and address any incident that may affect personal information. Where an incident is likely to result in a risk to your rights, we will notify you and any relevant regulator in accordance with applicable law.
Privacy for Children
The website and our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe that a child has provided information to us, please contact the workshop so that we can delete it. Where a project takes place in a setting that may be visited by children, we handle that setting with care and avoid collecting information about any child.
Your Privacy Rights
Depending on where you live, you may have rights regarding the personal information that we hold about you. These rights may include the right to be informed about how your information is used, the right of access to the information we hold, the right to correct inaccurate information, the right to request deletion, the right to restrict or object to certain processing, and the right to data portability.
You may also have the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with a supervisory authority. We will not discriminate against you for exercising your rights. Where a request is manifestly unfounded or excessive, we may charge a reasonable fee or decline to act, and we will explain our reasoning if we do.
How to Make a Privacy Request
To make a privacy request, please contact us using the details at the end of this policy. Please describe the right that you wish to exercise and provide enough information to allow us to verify your identity. We will respond within the time required by applicable law, and ordinarily within thirty days of receiving a complete request.
If we need more information to act on your request, we will contact you promptly. If we are unable to fulfil a request, we will explain why, and where applicable we will tell you how you can appeal the decision or raise the matter with a regulator.
International Data Transfers
KGS Custom Building LLC operates in the United States, and information that we collect is generally stored there. Where a service provider is located in another country, information may be transferred across borders. When we transfer information internationally, we take steps to ensure that the transfer is lawful and that the information continues to receive an appropriate level of protection, for example by relying on recognised contractual safeguards.
If you would like more information about the safeguards that apply to a specific transfer, please contact us and we will provide the relevant details to the extent permitted by law.
Third Party Links
The website may contain links to websites operated by other organisations. These links are provided for convenience, and we are not responsible for the content or the privacy practices of those websites. When you follow a link to another website, that website will apply its own privacy notice, and we encourage you to review it before providing any personal information.
Where we work alongside other contractors or suppliers on a project, those parties may have their own privacy notices. We are happy to identify the relevant parties on request so that you can review their practices.
Workshop Visits and Site Data
Some orders involve a site survey or a follow-up visit after installation. During those visits our staff may note access details, floor plans and utility positions that are needed to plan and complete the work. Those notes are treated as client information under this policy, kept with the order file and shared only with the team members assigned to the job.
Photographs taken during a survey or a finished installation are used to document the build and, where a client agrees, to illustrate the range of work on this website. A client may decline photography or ask that identifying details be excluded, and the workshop will honour that choice when preparing any record of the job.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices, in the services we offer, or in applicable law. When we make a material change, we will take reasonable steps to bring it to your attention, for example by posting a notice on the website. The date on which the policy was last reviewed will be shown where appropriate.
We encourage you to review this policy periodically so that you remain aware of how we protect information. Your continued use of the website after a change takes effect indicates that you accept the updated policy.
How to Contact Us
If you have questions about this policy or about the way that we handle personal information, please contact KGS Custom Building LLC using the details below. We would rather hear from you early than have a concern go unresolved.
Postal address: KGS Custom Building LLC, 1171 S 4425 W, Cedar City - 84720-6254, United States (US).
Email: contact@kgscustombuild.autos. Telephone: +13468510613.
This policy was prepared for KGS Custom Building LLC by KGS Custom Build and applies to the website at https://www.kgscustombuild.autos.